We take the security of your belongings very seriously and have implemented several measures to ensure their safety. Our site is equipped with advanced alarm systems, 24-hour CCTV surveillance, and monitored services. Access to the site is strictly controlled, and you will need to scan your access pass both when entering and leaving. This ensures that only our customers have access to The Storage Site. Additionally, you are the only one with access to your container, which is secured with a padlock that you own.

At The Storage Site, you can store your belongings for as short as one month or as long as you need. Our self-storage services are designed to be flexible, secure, and easy to use.

Paying for your order is easy and straightforward. Simply pay with either a credit or debit card when you make your booking. Our secure payment processing is handled through Stripe, a trusted platform that ensures the safety of your transaction. With this convenient option, you can complete your payment smoothly and with peace of mind. You can find more information at https://stripe.com/

Paying with Stripe is safe due to its robust security measures, including PCI Level 1 certification, end-to-end encryption, tokenization, and advanced fraud detection. Stripe complies with global regulations and supports strong authentication. Its widespread adoption by reputable businesses further reinforces its reputation as a secure payment system. With a commitment to protecting user data and a comprehensive security infrastructure, Stripe offers a safe and reliable platform for online transactions. For more details please visit https://stripe.com/en-au

Yes, you can! Simply log in to your account and make the necessary changes to your details or update your payment information.

The monthly fee covers the rental cost of the storage container, and we're thrilled to announce that, for a limited time, we're waiving the usual deposit fee. Seize this exclusive offer of a $0 deposit, available for a limited period only. We encourage you to act promptly.

To cancel your booking, simply log in to your account and unsubscribe. Ensure that you unsubscribe before your next payment is due and remove your belongings before your subscription expires.

No, you don't need to sign up for a long-term contract, as our storage plan operates on a monthly basis.

Once your booking is confirmed, you'll receive an email containing your QR pass. However, this pass won't be activated until you receive an email titled "The Storage Site - Payment Received," which typically takes 1-2 hours. Once you've received this email, you'll have 24/7 access to the storage site.

Absolutely, it's highly recommended to bring your own padlock to effectively secure your storage container. This ensures that you are the only authorized individual with access, thereby enhancing the overall security of your belongings. Additionally, certain containers may require a minimum of two locks for added protection. You can find this essential information regarding lock requirements in the container's description when making a booking. Taking these precautions will offer you peace of mind regarding the safety and confidentiality of your stored items.

Rest assured, we have no hidden costs. Our commitment to transparency ensures that everything is presented clearly and straightforwardly for your convenience.

Our storage facility provides round-the-clock access, so you can retrieve your belongings anytime that suits you. We never close, ensuring convenient access for our customers!

Upon payment approval, simply use the emailed QR pass to scan at the gate for entry and exit. Remember to scan in and out, even if the gates are open, so our system maintains an accurate record of onsite individuals.

You can be assured that your payment has been successful and your QR code has been activated when you receive an invoice in your email.

Payment processing may take up to 2 hours to be successfully completed. Once processed, your QR pass will be activated.”

Rest assured, there are no hidden charges or bank surcharges whatsoever!